Welcome to Thames and Kosmos Kits!

Customer Service

Shipping & Delivery
For in-stock items: order before 8pm PST for the order to be shipped the next business day. Delivery time will depend on the shipping method you select and availability of the items. We ship via USPS. The following shipping methods are currently available: Ground (5-7 business days), Priority Mail, Express Mail.
Privacy & Security
ScienceProjectsKits.com is committed to ensuring your privacy as a guest and a customer. ScienceProjectsKits.com does NOT, under any circumstances, share or sell names or any other way distribute information about our online visitors. SSL (Secure Socket Layer) encryption is used when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a credit card number is asked for during checkout for payment, it will be SSL encrypted. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to our server. The information you provide will be stored securely on the servers. To protect customer information while in transit, we use Secure Sockets Layer (SSL) with 128-bit encryption. SSL offers the highest level of encryption supported by commercial web browsers and follows the standards established by credit card leaders such as Visa and MasterCard. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet. We do not accept credit card numbers delivered by email. You should never send credit card information by email, as it is not secure.
Returns & Replacements
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information. A return merchandise authorization (RMA) is required for all returns. You can request an RMA by calling 1-888-501-8680 or emailing us at admin@sciencecastle.com. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded. Items that qualified for free shipping will be charged a 10% shipping/handling fee. Any shipments returned because they are undeliverable to the shipping address or any packages refused will be refunded less actual shipping and handling charges. Returned items must be in their original packaging and in new condition, or they will be rejected. Defective Returns If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call 1-888-501-8680 or email admin@sciencecastle.com for assistance. Damaged Returns Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please 1-888-501-8680 or email admin@sciencecastle.com immediately. If you receive damaged merchandise, please save all packaging material and paperwork.
Ordering
We make our goal to provide you with the accurate availability information on the website and ship your order promptly. In rare case of item unavailability, you will usually be notified by email if your order cannot be shipped within a few days after you placed it. We will also provide you with the date when we expect the product to be available. You will have an option to cancel your order if you don't want to wait.
Payment, Pricing & Promotions
Price and/or Description Changes All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our web site. Price differences related to future or past prices in our store or any other store are not refundable. Promotional Offers When taking advantage of the promotional offer, be sure to read the entire list of restrictions associated with that promotion. If your order does not seem to reflect all the benefits mentioned in the promotion, you may want to review the specific promotion's restrictions. To qualify for a specific promotion, your order must be placed during the specified promotion period. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer.
Purchase Orders
Yes, we gladly accept school purchase orders. To place your order please follow these steps:
1. Fax your purchase order to (408) 369 1018 OR email your purchase order to admin@sciencecastle.com Note: purchase order must be your official school form and must be signed. If you include your email address, we will automatically email the order confirmation and tracking number. For your reference our corporate information is:
Science Castle LLC
P.O.Box 112062
Campbell, CA 95011-2062, USA
1-888-501-8680 (phone)
2. We will enter your order in our system and send you an invoice.
3. Invoice is due upon receipt. Please pay promptly..
Account Information
Information We Collect We collect information about the use of our store to provide a secure and personalized experience. This includes the customer's name, purchasing records, and shopping patterns. We may collect information when you: (a) place an order online; (b) send email messages or other information to us. Like many other Web sites, we use a standard technology called "cookies." Cookies are small pieces of information that are stored on your hard drive and not on our site. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information independent from our servers. They help us understand how customers use our site, which allows us to improve and tailor the service. Disclosure of Information We do not sell, rent, or loan your information to third parties without your permission.